FAQ

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FAQ

 

Ordering

There is no minimum age for ordering any of our products.

How do I place an Order?

You have three choices to place an order:

you can order through our website or over the phone on 077 0200 1400 or you could write to us at;

Nourish Nature

Suite 6

Cobham House

Haslingden Road

Blackburn

BB1 2EE

 

Remember, the product is only part of the solution, 'Lifestyle Changes' will ensure your long term success.

Orders can be placed online or by phone.

 

I did not receive an order confirmation. Was my order submitted successfully?

If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service to make sure your order was received on 01254 278 337 between 9:00am - 5:00pm (GMT).

 

I am concerned that I may have inadvertently placed a duplicate order. What should I do now?

Call Nourish Nature customer service. We will void the order for you as long as it has not been invoiced and/or shipped. 

 

I checked my order status online and was advised that my order has been void. Why?

If an order is placed and the credit card declines or the shipping address cannot be verified after three business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.

 

Can I add, change or remove items from my order after it has been submitted?

Can I cancel my order?

No. Once an order is submitted it can only be amended or edited by calling Nourish Nature customer service. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

 

Approximately how long does it generally take to process an order?

Orders placed before 12 noon will usually be sent out the same day ( except for weekends and bank holidays ) but definately within 48 hours if in stock. and will be delivered in 2 - 5 days.

 

May I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once it has been scanned by our warehouses.

 

Can I reactivate an order that has been void/canceled?

The only way to regenerate a void order is to replace the order online.

 

Is the Nourish Nature website secure? What type of security features are utilized to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

 

Does Nourish Nature sell or release my personal information?

Nourish Nature respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only.

 

What should I do if an item is missing from my order?

Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Nourish Nature customer service.

 

 I am experiencing some trouble with my shopping cart. What might be wrong?

Shopping cart problems usually occur from one or more of the following reasons

  1. Cookies not enabled (delete the cookies from your computer).
  2. The master clock on the computer is not set correctly.
  3. The terminal you are using is behind a firewall.
  4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
  5. You are using a browser less than Internet Explorer 5.1.
  6. Some people have trouble when using any Netscape browser. 
  7. If all else fails, try closing all programs, restart your computer or even try from a different computer.

 

How do I operate the Nourish Nature shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item go to "View Cart", input the new quantity in the Qty Product field and click "Update".
When you have added the last item you need, click on "Check out". if you have any addition information to notify us, please fill this out in the box provided under "Notes".
now check the shipping and billing details, before clicking on the continue button.Select the shipping method and the payment method and click on the continue button.
The next page allows you to check and confirm order before payment.
Please that all your details are correct, before clicking on "confirm and pay for order".
The final page will take you to a secure payment site if you are paying via card.

 

Your browser does not accept cookies.

If you would like to use the site you need to change your browser settings to accept cookies.

 

Why must Nourish Nature verify my shipping address?

In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.

 

Is the Nourish Nature website secure? What type of security features are utilised to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

 

How can my credit/debit card be declined when I know for certain that I have the funds available?

A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly.
Check online to be sure the number has been input correctly.
Contact your credit card company for more information.

 

Does Nourish Nature know specifically why my credit/debit card was declined?

The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined.
Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information.
If no resolution is reached within 3 business days, this order will be voided.

 

Shipping Charges

FREE SHIPPING to UK Mainland for orders over £50.

 

Lost orders

We cannot replace a missing order that has been sent until 21 working days after the invoice date. 

 

Return / Refund / Cancellation Policies;

Credit can only be issued for unopened, sealed product, returned within 7 days of purchase. You must call 077 0200 1400 or email us using the Returns Form provided to advise us of the reason for your return. Please be sure to have your order number when you call.
Credit is issued in the form of a Credit to your credit card account, within 7 days following receipt of the product at our facility.

 

We greatly appreciate your patronage and look forward to helping you achieve optimum health.

The products and the claims made about specific products on or through this site have not been evaluated by Nourish Nature and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

Prices and promotions are subject to change.

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